FAQ

Q: What is Push Birth Partners?

A: Push Birth Partners, also known as Push, is a 501(c)(3) maternal health nonprofit organization. Our programs and services are for women, moms-to-be, and families who are seeking information and care for a healthy pregnancy and childbirth experience and/or postpartum care services.  

Q: Where are you physically located? 

A: Push is headquartered in Houston, Texas. 

Q: What are your office hours? 

A: Monday through Thursday: 9 a.m. - 6 p.m. Central Time

Friday, Saturday, Sunday: Closed 

Q: Is there after hours assistance? 

A: We make every effort to monitor messages left after hours. However, calls may be returned the next business day. It is advised that callers choose the appropriate prompt to leave a voice message on the general company mailbox. Existing clients may also send a secure message to their Member Advocate via the portal.

 

If the situation is a major (life-threatening) emergency, you should always call 911 for immediate assistance or visit your nearest emergency room.

Q: What are your programs? 

A: Our holistic care model entails four major programs: Care Navigation, Health Education, Support, and Empowerment, Health Counseling, and Care Management. Visit How Our Programs Work for more information.  

 

Our intake includes a health needs assessment to better assist you going forward. Whether pre-conception, pre-natal, or postpartum, Push helps women and families navigate through a complex health care system and is a point of contact for questions and support. We are happy to talk with every potential client. If you are not sure whether Push can help you, feel free to reach out and ask. We want to be partners with you on your journey in and through a healthy and happy pregnancy, birth, and postpartum care. 

Q: Do I need to schedule an appointment to get access to your programs? 

A: Yes. If you are not an existing client, you can request an appointment via the “Request An Appointment” form or contact us by phone at (346) 241-0880.  

Q: Where do I go for my appointment? 

A: We meet you where you are! Appointments are virtual and through a HIPAA-secure care management platform. We want our programs and services to be accessible and convenient for our clients.

Q: Where can I learn more about your volunteer program? 

A: Visit our Volunteer Opportunities page to learn more about volunteer opportunities at Push. 

Q: Where can I learn more about job opportunities? 

A: Visit our Operations page to access current job openings.  

Q: What are your program fees? 

A: Currently, our programs and services are complimentary (free of charge).  

Q: Are my donations tax deductible? 

A: Yes. Push is a 501(c)(3) organization, which means the organization is approved by the Internal Revenue Services (IRS) as a tax-exempt organization. All donations are tax deductible. 

 

Q: How can I donate to Push? 

A: Donations can be made electronically or by mail. Visit the Support the Push donation site to donate, or mail your donation to: 

 

Push 

P.O. Box 1842

Pearland, TX 77588

Q: Are you a 501(c)(3) organization? 

A: Yes. Push received its 501(c)(3) designation October 2020. 

 

Q: Do you offer in-person and virtual services? 

A: All services are virtual. In-person services will be offered at a future date.  

Q: Do I need to qualify to use Push? 

A: No. Programs and services at Push are available to women and birthing families regardless of their socioeconomic status.  

Q: How do I cancel my appointment?  

A: Existing clients should have access to canceling their appointment via their client portal or call the office at (346) 241-0880. New clients who do not have access to the portal should call the office.  

Q: What is a Community Health Worker (CHW)? 

A: As defined by the American Public Health Association (APHA), a community health worker is a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

  

Q. How do I know if Push could help me?  

A: Contact us and ask! Our services are open to all, and whether you are a new mom, thinking about conceiving, a partner, father, or family member, we welcome your call.

 

Q: Why did you start Push? 

A: Many of our directors, board, and staff have personal experiences of pregnancy, labor, delivery, and post-partum period of our lives being upended in ways we did not expect. We care about equity in health outcomes and countering the prevailing practices of isolation that mothers and new families feel when a child is born. 

 

Q: Are services at Push confidential? 

A: Yes. We are committed to following HIPAA guidelines to protect your personal information. 

 

Q: What are the organization’s views/stance on abortion services? 

A: As an organization, Push is not for or against abortion. Our team is made up of individuals with differing views on the matter, which we are each entitled to. Collectively, we are here to deliver programs and services to women and birthing families seeking information, resources, and the support they need for a healthy pregnancy, childbirth experience, and postpartum care.   

Regardless of where we stand individually on abortion matters, Push is a judgment-free zone. We are here to provide support within the scope of our services to all who may benefit from our programs, including individuals and families seeking emotional support. 

Q: Are minors eligible for programs and services at Push?

A: Clients seeking programs and services at Push must have reached the age of majority or legally emancipated, according to the laws governing their state of residence, to be eligible for the programs and services at Push. Clients who are minors may be considered for eligibility on a case-by-case basis when accompanied by a parent or legal guardian provided certain criteria are met (i.e., verification of requested information and documents to determine eligibility). 

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