FAQ

Q: What is Push Birth Partners?

A: Push Birth Partners, also known as PUSH, is a 501(c)(3) maternal health organization. Our programs and services are for women, moms, and families who are seeking care and a support system for a healthy pregnancy and childbirth experience, before, during, or after pregnancy. We aim to connect women and birthing families with the care they need, the care they choose, and the care they trust. This includes cultivating a personalized care team of allied health providers, physicians, and/or birthing entities.   

Q: Where are you physically located? 

A: PUSH is headquartered in Houston, Texas. 

Q: What are your hours of operation? 

A: Monday: By appointment only

Tuesday, Wednesday, and Thursday: 7 a.m. - 7 p.m. Central Time

Friday, Saturday, Sunday: Closed 

Q: Is there after hours assistance? 

A: We make every effort to monitor messages left after hours. However, calls may be returned the next business day. It is advised that callers choose the appropriate prompt to leave a voice message via the general company mailbox. Existing clients may also send a secure message to their Member Advocate through the portal.

 

If the situation is a major (life-threatening) emergency, you should always call 911 for immediate assistance or visit your nearest emergency room.

Q: What are your programs? 

A: Our programs consist of our Care System and our Pathways to PUSH™Our holistic Care System model entails the following services: Care Navigation Call Center, Care Management, and Care Education Counseling. Our Pathways to PUSH™ is where we offer classes (both on-demand and in-person), training, information, and resources at no cost to our clients and community. 

 

Whether pre-conception, pre-natal, or postpartum, PUSH helps women and families navigate through a complex healthcare system and is a point of contact for questions, care, and support. We are happy to talk with every potential client. If you are not sure whether PUSH can help you, feel free to reach out and ask. We want to be partners with you on your journey in and through a healthy and happy pregnancy, childbirth, and postpartum care. 

Q: Do I need to schedule an appointment to get access to your programs? 

A: Yes and no. Depending on your needs, some resources and information through our Care Navigation Call Center (coming soon). Access to other programs and services require an intake process. If you are not an existing client, you can request an appointment via the Appointment Request Form or contact us by phone at (346) 241-0880 for assistance.  

Q: Where do I go for my appointment? 

A: We meet you where you are! Appointments are virtual and through a HIPAA-secure care management platform. We want our programs and services to be accessible, safe, and convenient for our clients.

Q: Where can I learn more about your volunteer program? 

A: Visit our Volunteer Opportunities page to learn more about volunteer opportunities at PUSH. 

Q: Where can I learn more about job opportunities? 

A: Visit our Operations page to access current job openings.  

Q: What are your program fees? 

A: Our Care Navigation call center resources are complimentary (no cost to you).

 

Effective January 1, 2023, a service charge will be applied to our Care Management and Care Education Counseling services.    

Q: Are my donations tax deductible? 

A: Yes. PUSH is a 501(c)(3) organization, which means the organization is approved by the Internal Revenue Services (IRS) as a tax-exempt organization. This means that contributions made to PUSH are eligible for a deduction when you file your taxes. 

 

All donations are tax deductible as allowed by law. 

 

Q: How can I donate to PUSH? 

A: Donations can be made electronically or by mail. Visit the #StandingWithPush donation site to donate, or mail your donation to: 

 

PUSH

P.O. Box 1842

Pearland, TX 77588

Q: Are you a 501(c)(3) organization? 

A: Yes. PUSH received its 501(c)(3) designation October 2020. 

 

Q: Do you offer in-person and virtual services? 

A: Services are generally offered through a virtual/telehealth platform. In-person services are applicable to certain programs and may require advance notice/scheduling.  

Q: Do I need to qualify for PUSH? 

A: No. Programs and services at PUSH are available to women and birthing families regardless of their socioeconomic status. However, certain programs may have supplemental requirements for eligibility.  

Q: How do I cancel my appointment?  

A: Existing clients should have access to canceling their appointment via their client portal or call the office at (346) 241-0880. New clients who are in the preliminary intake phase should call the office.  

Q: What is a Community Health Worker (CHW)? 

A: As defined by the American Public Health Association (APHA), a community health worker is a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

  

Q. How do I know if PUSH can help me?  

A: Contact us and ask! Our services are open to all. Whether you are a new mom, thinking about conceiving, a partner, father, or family member, we welcome your call.

 

Q: Why did you start PUSH? 

A: Many of our directors, board, and staff have personal experiences of pregnancy, labor, delivery, and post-partum period of our lives being upended in ways we did not expect. We care about equity in health outcomes and countering the prevailing practices of isolation that mothers and new families feel during pregnancy or when a child is born. 

 

Q: Are services at PUSH confidential? 

A: Yes. We are committed to following HIPAA guidelines to protect your personal information. 

 

Q: What are the organization’s views/stance on abortion services? 

A: As an organization, PUSH is not for or against abortion. Our team is made up of individuals with differing views on the matter, which we are each entitled to. Collectively, we are here to deliver programs and services to women and birthing families seeking information, resources, and the support they need for a healthy pregnancy, childbirth experience, and postpartum care.   

Regardless of where we stand individually on abortion matters, PUSH is a judgment-free zone. We are here to provide support within the scope of our services to all who may benefit from our programs, including individuals and families seeking emotional support. 

Q: Are minors eligible for programs and services at PUSH?

A: Clients seeking programs and services at PUSH must have reached the age of majority or legally emancipated, according to the laws governing their state of residence, to be eligible for the programs and services at PUSH. Clients who are minors may be considered for eligibility on a case-by-case basis when accompanied by a parent or legal guardian provided certain criteria are met (i.e., verification of requested information and documents to determine eligibility). 

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